Refund & Return Policy

Last updated: February 2026

At Sam Accessories & Gadgets, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

            Quick Summary: 7-day return window • Products must be unused & in original packaging •
            Refunds processed within 5–7 business days after pickup
        

1. Return Eligibility

Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging with all tags and accessories intact.
Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

Products with broken seals or removed protective covers
Items marked as "Non-Returnable" or "Final Sale" on the product page
Products damaged due to misuse or negligence by the customer
Customized or personalized products

3. How to Initiate a Return

Contact us at lukshita999@gmail.com or through the Contact form on our website.
Provide your Order ID and reason for return.
Our team will review your request within 24 hours and arrange a pickup if approved.

4. Refund Process

Online Payments: Refunds will be credited to the original payment method within 5–7 business days after we receive the returned item.
COD Orders: Refunds will be processed via bank transfer. You will need to provide your bank account details.
Shipping charges are non-refundable unless the return is due to our error (wrong/defective product).

5. Exchange

We offer exchanges for the same product in a different variant (if available). Exchanges follow the same eligibility rules as returns. To request an exchange, contact us within 7 days of delivery.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a free pickup and send a replacement or full refund at no extra cost.

7. Cancellation

Orders can be cancelled before dispatch by contacting us.
Once an order is shipped, it cannot be cancelled — you may return it after delivery.
COD orders that are refused at delivery may be subject to return shipping charges.

8. Contact Us

For return/refund queries, reach out to:

Sam Accessories & Gadgets
OPP: DHANALAKSHMI OPTICALS, KVR Swamy Rd, near HDFC BANK,
Mangalavaripeta, Rajamahendravaram, Andhra Pradesh 533102
Email: lukshita999@gmail.com